In Canada, we encourage you to visit your local bookstore. You may also order books online by clicking the BUY button beside titles.
You can also order books using the shopping-cart function. Our website is designed so that you can securely provide credit-card information directly from our website through Paypal. All credit-card transactions are authorized and processed via SSL technology. SSL is the most advanced online security system available and is the encryption standard for reputable companies involved in e-commerce.
HGD’s Canadian orders are normally shipped within one business day of receipt, with delivery within 1-2 business days. HGD ships to the US by ground or by air with delivery in 2-6 business days (subject to Customs delays). Other international shipments are normally by air.
HGD takes customer service seriously and is available to answer any of your questions about shipping. If you have any concerns please contact the HGD order desk.
Shipping charges will appear on your order form before you complete your purchase and are based on nominal handling fees and current commercial and postal rates.
Web Sales FAQs
Q: What is Heritage Group Distribution?
A: Heritage Group Distribution (HGD) is our book distribution partner. They are the ones who facilitate your book order, provide our online shopping cart, and take care of the x's and o's in having our books delivered to your door. Visit the
Heritage Group Distribution website for more information.
Q: How can I pay for my order?
A: If ordering online, we accept VISA, MasterCard or PayPal.
If ordering offline, we accept VISA, MasterCard, PayPal or personal cheque*.
* If paying by personal cheque, please note that your order will not be shipped until your cheque clears the bank.
To order offline, please call the HGD Toll Free Order Line: 1-800-665-3302
Q: Where do you accept orders from?
A: We accept orders from anywhere in the world. We have happy, loyal customers around the globe!
Q: Is ordering on your website secure?
A: Absolutely! Our website is developed so that it securely integrates with the Heritage Group Distribution ordering system so you can securely provide credit card information right from our website. All credit card transactions are authorized and processed via SSL technology. SSL is the most advanced online security system available and is the encryption standard for reputable companies involved in e-commerce. For additional security measures, once your order is placed, your credit card number and all of your personal information is immediately taken off of the server.
Q: What is your return policy?
A: We are happy to replace any book that arrives defective. Just return the book with its original packaging. 100% satisfaction guaranteed or your money back! When you purchase books from our website (or through the Heritage Group Distribution website), you may return them at your expense within 10 days of the ship date. We will refund the purchase price of your products (including taxes). Please note that all sale items are final.
We acknowledge the financial support of the Government of Canada through the Canada Book Fund and the Canada Council for the Arts,
and of the province of British Columbia through the British Columbia Arts Council and the Book Publishing Tax Credit.